Voice AI & Call Automation
AI voice agents that answer and place calls in your customers’ languages — resolving routine requests end to end and handing the rest to a person with the context already captured.
Voice AI & Call Automation
Most calls are about the same twenty things. A voice agent should handle those properly, and know exactly when to pass the caller to a person.
We design, build and run voice agents for inbound and outbound calling: support lines, bookings and reservations, lead qualification, reminders and status enquiries. They work out what a caller wants from what they say rather than from a keypad menu, and act on it through the systems you already run.
Every agent is designed around its handoff. When a call needs a human, it goes to the right team with a summary and the details already collected, so the caller never has to start again.
How it works
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Answer
The agent picks up straight away, in the caller’s language.
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Understand
Intent and details are captured from natural speech — no keypad menus.
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Act
The booking, status check or update is completed through your systems.
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Hand over
Anything else goes to a person, with a summary already attached.
Product features
Natural voice conversations
Callers speak normally and can interrupt. The agent understands intent from free speech, asks for whatever is missing and confirms before it acts.
Multilingual, including Hinglish
English, Hindi, Telugu, Arabic and other languages — and callers who switch between them mid-sentence, as most people actually do.
Inbound and outbound calling
Answer support and enquiry lines around the clock, and run outbound calls for reminders, confirmations, renewals and follow-ups at whatever volume you need.
Intent-based call routing
No more “press 1 for…”. Calls are routed by what the caller actually needs, to the right queue, team or person.
Seamless human handoff
Escalated calls arrive with a transcript, a summary and the details already captured, so nobody has to repeat themselves.
Connected to your systems
Integrated with your CRM, ticketing and booking systems, and with your telephony — cloud contact centre, SIP trunk or existing IVR — so the agent can look things up and get things done.
Grounded in your knowledge
Answers come from your own policies, FAQs and documents, with guardrails that keep the agent on approved ground.
Call analytics and quality
Every call transcribed and scored for containment, resolution, sentiment and script compliance, on dashboards your operations team can act on.
One agent, every channel
The same agent and knowledge can serve WhatsApp, web chat and voice, so customers get the same answer wherever they reach you.
Secure and compliant
Recordings and transcripts kept under your retention rules, personal data masked, and deployment options that keep data in your region.
What we do
- 01Call-flow and conversation design
- 02Voice agent build, testing and tuning
- 03Telephony and contact-centre integration
- 04CRM, ticketing and booking integration
- 05Knowledge base and guardrail setup
- 06Analytics, QA and continuous improvement
Where it is used
- Customer support and FAQs
- Appointment booking and reservations
- Lead qualification and sales follow-up
- Order, delivery and application status
- Payment and renewal reminders
- Feedback and satisfaction surveys
- Citizen services and helplines
This is for you if
- Your call centre spends most of its day on the same few requests
- Callers wait in queues, or hang up on the IVR menu
- You need to serve callers in more than one language
- Outbound follow-up is limited by how many people you can staff
What you get
- A live voice agent answering on your own numbers
- Call flows, prompts and guardrails documented and agreed
- Integrations into your telephony and business systems
- A dashboard of containment, resolution and caller sentiment
- A tuning routine your own team can run
A voice agent is judged on the calls it hands over as much as the ones it handles. Knowing when to pass a caller to a person is the feature.